PM0720-03 

 
 

 

 

 

Owner’s Manual

 

 

 

 

 

 

Table of Contents 

 

Specifications ..................................................................................... 1

 

 
Installation ......................................................................................... 2

 

Supply Requirements

 ........................................................................................... 2

 

Introduction

 ........................................................................................................... 2

 

 
Setup Procedure ................................................................................. 3

 

 
Administration Modes .......................................................................... 5

 

Bartender Mode

 .................................................................................................... 5

 

Collector Mode

 ...................................................................................................... 6

 

Test / Maintenance Mode

 .................................................................................... 8

 

Configuration

 ..................................................................................................  8

 

Games

 ............................................................................................................. 8

 

Smart Settings

 ............................................................................................... 9

 

Statistics

 ....................................................................................................... 10

 

Information

 ...................................................................................................  10

 

System

 .......................................................................................................... 11

 

Coin Handling

 ............................................................................................... 11

 

Verify Games

 ................................................................................................  12

 

Touchscreen

 ................................................................................................. 12

 

LED

 ................................................................................................................. 13

 

Touchscreen: Touchscreen Settings

 ............................................................... 14

 

 
Troubleshooting Guide ....................................................................... 15 

 

AMI Entertainment Network, Inc. Software License Agreement ................  16 

 
 

 

 

1 

 

Specifications 

DIMENSIONS Height:  Width:  Depth:  Weight: 

Doors closed 

73” 27 20” 

220 

lbs. 

Doors open 

(Max) 

77” 27” 30”   

 

 
 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

 

 

BOTTOM 

DOOR LOCK 

TOP 

DOOR LOCK 

INSERT 

REFILL KEY 

HERE 

 

2 

 

 

Installation 

 

•

 

This machine has been designed for indoor use only. 

•

 

Do not fit wheels or castors. 

•

 

Locate the machine away from any direct heat source on a flat stable 
surface. 

 

Supply Requirements 

 

 

 

WARNING 

This machine must not be operated without a 

grounded connection. 

If in doubt, consult a suitably qualified 

person. 

Voltage 

120 Volts 60 Hz 

 
 
 
 

Introduction 

 
Welcome to the Prize Farm cabinet. This manual contains the basic 
instructions for installing and administering the Prize Farm. 
 
Do not adjust settings, except as specified in this manual, without specific 
advice from your technical representative. Please note that some of the 
images have had customer-sensitive or transitory information blanked out. 

 

 

3 

 

Setup Procedure 

IMPORTANT NOTE: There is a dongle located on the front of the PC 
assembly in the bottom cabinet of the game. This dongle must not be 
swapped with the dongle from any other game. If dongles are swapped it 
will cause problems with registration. 

Before connecting the machine to a power source, first… 

•

 

Inspect the machine for any transit damage. 

•

 

Open the doors and ensure that all connectors, plugs & sockets are 
correctly mated. 

•

 

Inspect the power cord for damage to the insulation or 
cracked/defective plugs. 

•

 

Connect the power cord to the machine and to a standard AC outlet. 

•

 

Insert an Ethernet cable carrying a network connection into the 
Ethernet port on the rear of the game’s cabinet. 

•

 

Ensure that both doors are closed and turn the unit “on”. A “Verify 
GamePack” screen will appear as the system loads.  
NOTE: After all the “load” bars on this screen are full, if the 
machine is still on this screen and the message “Machine 
Available In XXX” (where XXX is a number) is displayed, simply 
open and close the top door of the cabinet to override the 
countdown and continue with your installation. 

•

 

If you are shown the screen below, the machine is not receiving an 
Internet connection. Check that all cables are inserted correctly (both 
to the game and to the router), turn the machine off, wait 30 seconds, 
then turn the machine back on. 

 
 
 
 
 
 
 
 
 
 
 
 
 

 

4 

 

 

•

 

After this, the machine will display the following: 

 

 

When this screen is shown, call 
technical service at 1-800-523-2760 
to obtain the Machine Authorization 
Code. 
 
Enter the Authorization Code via the 
on-screen keypad, and then touch 
OK. 
 
 

 

 

•

 

If this is successful, the screen 
to the left will be displayed. 
After this, the Zero Credit 
Screen, also known as Attract 
Mode, will be displayed. 

 

 

 
Congratulations! 
You have now completed the basic installation of your Prize Farm. With both 
doors closed, the machine will show the Zero Credit Screen. With both doors 
open, the machine will alternate between the screens shown below. 
 

 

 

 

5 

 

Administration Modes 

There are three different ways of administering the Prize Farm. These are 
BARTENDER MODE, which allows basic maintenance without direct access 
to the interior of the cabinet; COLLECTOR MODE, which allows a wider 
range of adjustments as well as the ability to empty the hopper; and finally 
TEST MODE, which permits the full range of adjustments to be made. 

 

Bartender Mode 

With both doors closed, insert the Refill Key in the underside of the top 
cabinet and turn it clockwise. Once you’ve done this, the following screen 
will display. 
 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Insert $1 coins via the coin 
acceptor, coins will be directed to 
the hopper and counted on the bar 
which reads “Refill”. 
 
IMPORTANT: An easier way for 
the operator to fill the hopper is 
by doing so in Collection Mode. 
Please see that section for more 
details. 
 
Access to this screen will also allow 
someone at the location to verify 
and pay out any player I.O.U. that 
occurs (i.e. a player wins money, 
but the hopper is empty). The 
amount of the last I.O.U. will appear 
on-screen.  
 
NOTE: The money owed should 
be entered through the coin slot 
on the machine, as doing so will 
pay the player while the payout 
is being fully recorded on the 
system. 
 
Turn & remove the Refill Key to exit. 
 

 

 

6 

 

Collector Mode 

 

Unlock and open the upper door, then 
the lower door. The screen on the left 
will be displayed. 
 
Insert the Refill Key in the underside 
of the top cabinet and turn it to enter 
Collector Mode. 
 

 

 

 

Last Win: The last amount of money that a 

player won. 

Last Bank: The value of the bank meter the last 
time it updated (i.e. after a win). This is used to 

validate claims of non-payout by players. 

Last Note: The last bill that was inserted into the 
system. 

Total Float: The amount the machine is 

expecting to be in the hopper. 

Last I.O.U.: If the hopper is empty and a player 
is owed money, the amount owed will be shown 

here. 

 
Refill: How much money has been inserted in the 

machine’s hopper. 

Cash In: How much money has been inserted by 
players into the machine. 

Cash Out: How much money has been paid to 

players. 

Change: How much change has been inserted 
into the machine. 

VTP: Cash played plus any winnings that were 

used to play games. 
Notes: How much in notes has been inserted into 

the machine. 

Select your hopper float level at 
$200, 300, or $350. Place $1 coins to 
this value in the hopper bowl and 
touch Topup to confirm the float 
level. (Topup puts the “Max Float” 
number into the “Total Float” field.) 

 

To add coins without counting them 
first, touch Dump. The money in the 
hopper will then be emptied from the 
machine, and the total amount of 
what was in the hopper will appear 
on screen under “Total Float”. Note 
that number, then put all coins into 
the hopper bowl (both the ones that 
were already in the system and the 
ones you wish to add). Touch Dump 
again, and, after the hopper empties 
for the second time, the number 
under “Total Float” will now be the 
total of both old and new monies. 
Subtract the original number from 
the new number and you’ll have the 
dollar amount for the new money 
being put in the hopper. Put all coins 
back into the hopper when you’re 
finished with this process. 
 
 
 
 

 

7 

 

 
 
 
 

 

To read the meters, touch the Read 
Meters button. If more than 6 days 
has elapsed since the last time the 
meters were read, this will cause a 
Smart Update to take place. 
 
Touch Dump Stats to load your 
collection statistics to a USB pen 
(should be inserted into the USB port 
on the front of the CPU section inside 
the bottom door of the cabinet). 
 
Touch Cash Settlement to view the 
Cash Settlement Summary. 
 
Collecting 
To collect, compare the difference of 
the numbers recorded during the 
previous collection with the new 
numbers under “Cash In” and “Cash 
Out”. Subtract the Cash Out from the 
Cash In number, and you’ll have the 
amount of money made since the last 
collection (less any amount put in 
manually since the last collection; 
this number will appear under 
“Refill”). 

 

Close the doors and remove the Refill 
Key to exit Collector Mode. 

 

 

 

8 

 

Test / Maintenance Mode 

Open the upper and lower doors. Press the Test button inside the cabinet to 
start the machine test / diagnostics routine. Touch any of the 10 icons on 
the bottom of the screen to select the appropriate test function. The icons 
are shown below next to the screen they activate. 

 

 

 

 
 

 
 
 
 
 

 

 

  

Configuration

 

 

Touch + or – on the Maximum 
Volume slider to set the highest 
sound level the machine can output 
at any time. Touch + or – to set 
the Main Volume for normal game 
play.  

 

Touch Enable Smart Settings to 
access the “Games” and “Smart 
Settings” tabs.  

 

Check Free Game View to enable 
Attract Mode on the game. 
 
Touch the arrow buttons to adjust 
the date and/or time. 

 

 

 
 
 
 
 
 

  

Games

 

 

NOTE: To access the Games 
screens, you’ll need to touch 
Enable Smart Settings on the 
Configuration screen. 
 
Touch the icon for any game, and 
then touch Always On to enable or 
Always Off to disable.  
 
The Auto setting is recommended. 
However, initially you should set 
the games recommended by your 
technical representative to Always 
On. 

 

9 

 

 

 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

  

Smart Settings

 

 

NOTE: To access the Smart 
Settings screens, you’ll need to 
touch Enable Smart Settings on 
the Configuration screen. 
 
Turn on Fast Boot and Extended 
Refill, then set Smart Cycle Mode 
to “Standard”.  
 
The Site Changed button will set 
Menu Games to “All” or “Standard” 
(recommended) Smart Cycle Mode. 
 
Touch Cash Settlement Setup to 
set up the Cash Settlement 
Breakdown. 
 
Touch Security PIN to set a 
security PIN for an extra level of 
security when dumping the hopper. 
By entering a PIN, anyone 
attempting to dump the hopper will 
have to enter the security PIN first. 
 
Factory Restore restores the 
machine’s settings to brand new 
status. 
 
IMPORTANT: 
If you restore your machine to 
the factory settings, you will 
need to contact technical 
service to obtain another 
Machine Authorization Code. 

 

 

10 

 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

  

Statistics

 

 
Games are ordered by profit. 
 
Days refers to the number of days 
that the game has been in the 
menu. 
 
Current means since the last 
Smart Update. 
 
Last means between the last two 
collections. 
 
All Time means since installation. 
 
The More button will allow you to 
see statistics for more games. 
 
Touch Cash Settlement to view 
the Cash Settlement Summary. 
 
 
 

 

 
 
 

  

Information

 

 
This screen displays basic 
information about the Prize Farm. 
 
 
 
 
 
 
 
 

 

11 

 

 

 
 
 
 
 
 

  

System

 

 
This screen allows you to test 
individual hardware components by 
touching a component on the left. 
To run a test on all of the hardware, 
touch the Run All button. To run a 
continuous test loop, touch the 
Loop All button. To cancel, touch 
the Cancel button. 
 
 
 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 

  

Coin Handling

 

 

Insert coins and check that they are 
accepted – the digits above each 
coin shows the number accepted / 
paid. 

 

Touch the $1>Hopper button to 
ensure $1 coins are routed to the 
hopper or $1> Cashbox to route 
them to the Cashbox. All other 
coins go to the small cashbox. 
 
Touch Dump to empty all coins 
from the hopper. 
 
Check the box next to Note 
Acceptor to enable note acceptor.  
 
Touch the Key button to go to the 
Note Acceptor Key Setup. 
 
 

 

12 

 

 

 
 
 

  

Verify Games

 

 

Touch the Test All button to test all 
of the loaded games. 

 
 

 
 
 
 
 
 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

  

Touchscreen

 

 

To calibrate the touchscreen, touch 
the Calibrate Screen button & 
follow the on-screen instructions. 
 
Use Accuracy Test to test and 
check the calibration. 
 
To change the touchscreen settings, 
touch Touchscreen Settings. 
There may be a black screen 
displayed for 10-15 seconds. Don’t 
panic! 
 
For more detailed information, 
please see the “Touchscreen: 
Touchscreen Settings” section of 
this manual. 

 

13 

 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

  

LED

 

 

Touch the arrow button at the 
bottom of any setup screen to 
display the LED button. Touch the 
LED button to set up messages for 
the electronic marquee at the top of 
the unit. 
 
Up to five different messages can 
be created for each unit. Touch Edit 
then use the on-screen keyboard to 
create your new message.  
 
After your message has been 
entered with the keyboard, use the 
arrows to select the transition effect 
you’d like your message to be 
displayed with.  
 
Change the Speed to set how fast 
the transition to the message 
happens. The higher the number, 
the faster the transition. 
 
Change the Staytime for the 
message to set how long the 
message will be displayed on the 
marquee. The higher the number, 
the longer the message will be 
displayed. 
 
When you are finished creating your 
message, touch OK to confirm and 
save your new message. 
 
 
 
 

 

14 

 

 

 

 

 

Touchscreen: 

Touchscreen Settings 

 
 

Touch Hardware and then touch 
Firmware options. 
 

 

 

Set Threshold to 14 and Glass 
Thickness to Thin. 
 
Touch Close to close the screen. 
 
 
 
 
 
 
 

 

 

Touch Properties. 
 
Set Stabilization to 1. 
 
 
 
 
 
 
 
 

 

 

Select Calibration. 
 
Set Number of points to 9. 
Set Margin % to 3. 
Set Timeout to 10. 
Set Confirm after calibration. 
 
Then touch Close. 
 
 
 

 

15 

 

Troubleshooting Guide 

PROBLEM CAUSE 

SOLUTION 

Machine doesn’t 
power up 
 

•

 

Faulty motherboard / 
processor / PC power 
supply 

•

 

Change PC assembly 

 

No picture or 
poor video 
 
 
 
Picture shift 
 

•

 

Loose connections 

•

 

Faulty monitor PSU 

•

 

Faulty motherboard 

•

 

Faulty monitor 

 

•

 

Monitor out of sync 

•

 

Check connections 

•

 

Replace monitor PSU 

•

 

Change PC assembly 

•

 

Replace monitor 

 

•

 

Press and hold down the 
Auto button on rear of 
monitor 

No sound 
 

•

 

Speaker disconnected 

 

•

 

Volume too low 

 

•

 

Faulty motherboard 

•

 

Check speaker and amp 
leads 

•

 

Adjust volume in test 
mode 

•

 

Replace PC assembly 

Not responding 
to switches 
 

•

 

Loose wiring connections 

•

 

Faulty switches 

•

 

Faulty plug in PCI card 

•

 

Check connections 

•

 

Replace switches 

•

 

Change PC assembly 

Not accepting 
coins or poor 
acceptance 

•

 

Coin mech dirty 

•

 

Loose wiring connections 

•

 

Faulty coin mech 

•

 

Faulty plug in PCI card 

•

 

Clean coin mech 

•

 

Check connections  

•

 

Replace coin mech 

•

 

Change PC assembly 

Not paying out 
coins 
 

•

 

No coins in hopper 

•

 

Coin jammed in hopper 

•

 

Loose wiring connections 

•

 

Faulty hopper 

•

 

Faulty 24V PSU 

•

 

Faulty plug in PCI card 

•

 

Add coins 

•

 

Clear jam 

•

 

Check connections 

•

 

Replace hopper 

•

 

Change PC PSU 

•

 

Change PC assembly 

Touchscreen not 
responding 
 

•

 

Incorrect calibration 

•

 

Loose wiring connection 

•

 

Faulty touchscreen 

•

 

Re-calibrate in test mode 

•

 

Check connections 

•

 

Replace touchscreen 

 
Warranty 
The Prize Farm unit carries a 12-month exchange warranty from the date of 
license registration provided the security seal is intact. 

 

16 

 

AMI Entertainment Network, Inc. Software License Agreement

 

AMI Entertainment Network, Inc. (“Licensor”) is willing to license the enclosed software to you only if you accept all of the terms in this license agreement 
(“Agreement”). 

Ownership of the Software 
1. 

The enclosed product, which may include but is not limited to the software program (“Software”) and the accompanying written materials, are 
owned by Licensor and are protected by United States copyright laws, patent laws and other intellectual property laws, by laws of other nations, 
and by international treaties. 

Restrictions on Use and Transfer 
2. 

If this Software package contains multiple media types (such as CDs, flash cards, hard drives, etc), then you may use only the type of media 
appropriate for your Machine. You may not use the other media types on another Machine, or transfer, or assign them to another user except as 
part of the permanent transfer of the Software and all written materials (as provided for below in paragraph 4). 

3. 

You may make one copy of the software for backup purposes only.  You may not copy or make backup copies of any software security key or 
software security device under any circumstances. 

4. 

You may permanently transfer the right to use the Software and accompanying written materials (including the most recent update and all prior 
versions) if you retain no copies and the transferee agrees in writing to be bound by the terms of this Agreement. Such a transfer of this license to 
another party immediately terminates your license. You may not otherwise transfer or assign the right to use the Software, except as stated in this 
paragraph. 

5. 

You may not operate or allow the operation of the Software at locations where the operation of such Software does not comply with all local, state, 
and other governmental body laws and regulations.  You agree to not use or permit the use of the Software in violation of any U.S. Federal, state, 
or local laws or regulations or any foreign law or regulation, including laws regarding gaming, gambling or intellectual property rights in or 
concerning the Software. 

6. 

You may not modify, adapt, translate, reverse engineer, decompile, disassemble the Software or create derivative works from the Software or any 
component thereof; nor may you remove, modify or hide or otherwise make unreadable or non-viewable any notice, legend, advice, watermark or 
other designation contained on the Software, component thereof, or output therefrom. 

7. 

You agree that the Software and the authorship, systems, ideas, inventions methods of operation, documentation and other information contained 
therein, and all versions, modifications and adaptations thereto are proprietary intellectual properties of Licensor and are protected by civil and 
criminal law, and by copyright, trade secret, trademark and the patent laws of the United States and other countries. 

Limited Warranty 
8. 

Licensor warrants, solely for your benefit, that the Software will function in material conformity, with its accompanying documentation for a period 
outlined in Licensor’s standard product warranty period after your receipt of the Software. 

Licensor’s Obligations Under Warranty 
9. 

Licensor’s sole obligation under the aforesaid warranty shall be to utilize commercially reasonable efforts to correct or modify such portion of the 
Software as to make it materially conform with the applicable documentation. 

Grant Of License 
10.  Licensor grants to you a limited, non-exclusive license to distribute and/or use one copy of the Software on a single Prize Farm unit (“Machine”) 

accompanied by a single licensor factory authorized security key. Licensor reserves the right to update versions of the software and the content to 
the Machine as deemed appropriate by the Licensor.  You are entrusted to maintain and protect your single licensor factory authorized security key, 
password, or other identification from being utilized by any third party, and you agree to be responsible for any use of the Software provided herein 
by a third party utilizing your identification.  Licensor maintains the right to immediately terminate your License for reasons related to misuse or 
other non-conformity with the rules expressed herein.  While Licensor does not routinely inspect Machines, Licensor also reserves the right to 
inspect or audit the Software from time to time in Licensor’s sole discretion.  To the extent that Licensor’s access to the Software requires that 
Licensor also gain access to a Machine in which the Software is installed, you agree to promptly provide Licensor, when requested, with permission 
and aid in Licensor gaining access to the Machine. 

Disclaimers 
11. EXCEPT AS PROVIDED IN THE SECTION ENTITLED “LIMITED WARRANTY”, LICENSOR MAKES NO OTHER PROMISES, 

REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, REGARDING OR RELATING TO THE SOFTWARE OR 
CONTENT THEREIN OR TO ANY OTHER MATERIAL FURNISHED OR PROVIDED TO YOU PURSUANT TO THIS AGREEMENT OR 
OTHERWISE AND LICENSOR SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A 
PARTICULAR PURPOSE WITH RESPECT TO SAID MATERIALS OR THE USE THEREOF.  TO THE MAXIMUM EXTENT ALLOWABLE BY LAW 
THE UNIFORM COMMERCIAL CODE OR OTHER UNIFORM LAWS SHALL NOT APPLY TO THIS AGREEMENT. 

Limitation on Liability 
12.  IN NO EVENT SHALL LICENSOR BE LIABLE UNDER ANY CLAIM, DEMAND OR ACTION ARISING OUT OF OR RELATING TO THE 

SOFTWARE, ITS USE, INSTALLATION OR LICENSOR’S PERFORMANCE OR LACK THEREOF UNDER THIS AGREEMENT FOR ANY 
SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT LICENSOR HAS BEEN ADVISED 
OF THE POSSIBILITY OF SUCH CLAIM, DEMAND OR ACTION.  IN ADDITION, WITHOUT LIMITING THE FOREGOING, IN ALL EVENTS THE 
REMEDIES AVAILABLE TO YOU SHALL BE LIMITED TO THE AMOUNT PAID BY YOU TO LICENSOR FOR THE SOFTWARE. 

13.  IN NO EVENT WILL LICENSOR BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY LOSS OF PROFITS, LOST SAVINGS, OR OTHER 

INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE, MISUSE, BREACH OF THIS AGREEMENT OR INABILITY TO 
USE THE SOFTWARE. 

General 
14.  The validity and construction of this Agreement and of the rights and obligations herein shall be determined and governed by the laws of the State 

of New York.  By accepting the terms of this Agreement, you acknowledge and accept that the courts of New York, New York shall have exclusive 
jurisdiction and venue regarding any disputes arising with regard to this Agreement or arising out of activity or misuse of the Software. 

15.  AMI Entertainment Network, Inc. in its sole discretion, may assign this agreement or any of its rights and obligations hereunder. 
16.  If you have any questions concerning this Agreement or wish to contact Licensor for any reason, please write: AMI Entertainment Network, Inc., 

155 Rittenhouse Circle, Bristol, PA 19007, USA.